Terms of Service and Billing

1. Agreement and business eligibility

These Terms govern a customer’s access to and use of GC Total’s U.S. business services. The service is offered only to U.S.-based business customers and their Authorized Client Users, not for personal, family, or household use. Each user must be at least 18 and authorized to bind or act for the customer.

An Authorized Client User is a user permitted by the customer’s Organization Allowlist whose Access Scope allows the requested action. A Client Direction is an authenticated instruction from an Authorized Client User that controls a customer-owned organization, tag, assignment, presentation, requested report, or estimating decision. An Access Scope is the organization, project or job, division or group, and user boundary that limits permitted access and actions.

The agreement consists of these Terms, an accepted order or checkout record, any signed Data Processing Addendum, and any signed Data Handling Profile. A signed order controls conflicting commercial or service-scope terms. A signed DPA controls conflicting personal-data-processing terms. A signed Data Handling Profile controls conflicting project-specific retention, training, storage, routing, and deletion terms.

GC Total must retain evidence of the accepted version, time, user, organization, and order.

2. Service and customer decisions

GC Total receives authorized construction bid materials, performs automated and AI-assisted Bid-Scope Analysis and related processing, and returns editable work products. The launch Bid Scope Compiler returns a GC Master Workbook, a Documents Workbook, and a Subcontractor Scope Packages Workbook. An accepted order controls the purchased service.

GC Total provides Estimator Decision Support. Outputs may be incomplete, inaccurate, ambiguous, or affected by unreadable, missing, conflicting, or superseded source material. They are not architectural, engineering, legal, code-compliance, accounting, insurance, or other licensed professional advice. They do not guarantee a complete bid, a particular cost, discovery of every scope item or risk, or the correct allocation of trade responsibility. Qualified customer personnel remain responsible for reviewing the complete Bid Package and all outputs and for every bid, estimate, quantity, price, contract interpretation, trade assignment, code determination, and project decision.

Unless a signed order states otherwise, GC Total makes no service-level or uptime commitment and does not promise completion by a particular bid deadline.

3. Plans, jobs, and additional jobs

The prices in this table are the beta prices published on the pricing page, which governs if the two differ. A Subscription Job is one distinct real-world project or bid opportunity. Addenda, ASIs, revisions, clarifications, corrections, included Corrective Retries, and regenerated deliverables for that same job remain included. Unused jobs do not roll over.

Jobs beyond a monthly allowance are charged at the pay-per-job price of USD 150 unless an authorized organization administrator disables additional jobs. If additional jobs are disabled, GC Total will hold the new job and request an authorized choice. A job must not be counted or charged twice because the customer resubmits or revises it.

4. Renewal, cancellation, refunds, payment failure, taxes, and price changes

Each subscription term is prepaid for the term sold on the pricing page. The monthly job allowance resets on the purchase day of each month; for example, a subscription purchased on the 21st resets on the 21st. The term runs for the months purchased and renews automatically for the next sold term until cancelled. A customer may cancel through the configured Stripe customer portal or by contacting legal@gctotal.com. Cancellation stops the next renewal, preserves access through the paid term, and produces a retainable confirmation.

Prepaid subscription fees are non-refundable and are not prorated for partial periods or unused included jobs, except where law requires or GC Total made a duplicate or incorrect charge. If GC Total fails to deliver a usable result because of its own service failure, the affected job does not consume the allowance and any job-specific additional-job charge is refunded or credited. Dissatisfaction with an otherwise completed, judgment-dependent analysis is handled through included correction and retry rights rather than an automatic refund. GC Total may grant a discretionary credit without changing this general policy.

After a failed subscription payment, GC Total will notify the customer and allow seven calendar days to cure. Stripe may retry during that period. No new paid processing begins while the account is delinquent. Submitted material and account records remain preserved under the Privacy and Data Notice. Service resumes after payment is confirmed. No late fee applies at launch. Continued nonpayment may lead to termination after notice without waiving amounts already owed.

Displayed prices exclude applicable transaction taxes unless checkout states otherwise. The customer is responsible for transaction taxes other than taxes on GC Total’s income. GC Total will give at least 30 days’ advance notice of a subscription-price or additional-job-price increase, effective no earlier than the first renewal after that period. Pricing in a signed order controls for the order’s stated term.

Stripe may collect and process payment-method, transaction, billing, device, and fraud-prevention information under its own terms. Depending on the activity, Stripe states that it acts as a processor or controller and uses some personal and transaction data to operate and improve its services, including training fraud- and loss-prevention models. That payment-service processing does not authorize Stripe to receive or train on customer-uploaded project documents or GC Total’s improvement corpus. GC Total limits information sent to Stripe to billing, payment, tax, account, and fraud-prevention information needed for the enabled payment service.

5. Customer responsibilities and authority

• Keep the Organization Allowlist, users, roles, recipients, and billing administrators accurate.
• Protect credentials and promptly report suspected unauthorized access.
• Submit only material the customer is authorized to possess, provide, reproduce, analyze, and permit approved providers to process.
• Identify confidentiality, government, security, export, owner, prime-contract, NDA, or other handling restrictions before submission.
• Verify intended recipients and Client Directions.
• Review outputs with qualified professional judgment before reliance or distribution.

The customer is responsible for obtaining needed authorizations from owners, designers, contractors, employees, and other rights holders.

6. Customer content and service license

The customer retains its rights in submitted material and customer-specific factual output. During the applicable service and retention period, the customer grants GC Total and approved providers a non-exclusive worldwide license to receive, copy, scan, quarantine, validate, store, transmit, analyze, transform, reproduce, and deliver Customer Content as needed to provide, secure, debug, support, audit, and legally operate the service.

This permits delivery to customer-authorized recipients and preservation required by the retention schedule, a Data Handling Profile, law, dispute preservation, or Legal Hold. It does not transfer ownership of Customer Content.

7. Internal improvement and training

Unless the customer opts out or an exclusion below applies, the customer grants GC Total a non-exclusive license to use uploaded job documents, extracted data, generated outputs, corrections, and accept/reject feedback internally to operate, evaluate, train, fine-tune, and improve GC Total-owned models and agents for future runs and customers, including extraction accuracy and quantity takeoff.

This permission allows no sale, public disclosure, unrelated advertising use, or third-party provider training of general-purpose or provider-owned models. Access controls and confidentiality duties continue, direct identifiers are minimized where reasonably practicable, and use remains inside GC Total’s controlled improvement process.

The customer represents that it has all rights and permissions needed to grant this permission, including for third-party plans, specifications, and project documents.

A customer may opt out at any time through legal@gctotal.com or a signed order or Data Handling Profile. Opt-out immediately stops new selection and future training use. GC Total will remove raw documents, extracted training examples, and identifiable feedback from retained improvement corpora within 30 days and will not reuse them. GC Total does not promise to reverse or “untrain” a model already updated before opt-out.

Sensitive, specially confidential, security-sensitive, government-controlled, export-controlled, owner-restricted, NDA-restricted, or otherwise contract-restricted projects are automatically excluded from the improvement corpus and routed fail closed. They do not become eligible merely because similar material may be public.

The default applies only to ordinary eligible material. Material marked confidential, or that GC Total knows or reasonably should know is confidential or subject to a use restriction, is automatically excluded regardless of the default.

8. No-retention profiles

A customer may request a no-retention Data Handling Profile. GC Total then uses only transient copies needed to scan, process, verify, and deliver; disables improvement use at intake; and deletes customer files, material prompts and responses, derived project data, and server-side deliverable copies within 30 days after final delivery or sooner if the signed profile requires.

Minimal account, billing, consent, security, deletion-proof or hash, and legally required records may remain under their schedules. A Legal Hold or mandatory law may suspend deletion, with notice where legally permitted. Processing must fail closed if an intended provider cannot support the profile.

9. Acceptable use and restricted data

Users may not use the service unlawfully; infringe rights; submit material they lack authority to process; send malware; evade controls; probe, disrupt, or degrade the service; cross another organization, project, division, or user scope; misrepresent identity, authority, directions, or recipients; make unlawful discriminatory decisions; or replace professional judgment required by law or contract.

Without prior written approval of a qualified Data Handling Profile, users must not submit classified information, Controlled Unclassified Information, DoD covered defense information, criminal justice information, export-controlled technical data or technology, source-selection information, nuclear or safeguards information, credentials, payment-card data, or unusually sensitive facility or security plans. Suspected restricted or malicious material may be quarantined while GC Total determines whether it can be processed safely and lawfully or must be returned or deleted.

10. GC Total intellectual property and feedback

GC Total owns the service and its software, prompts, workflows, generalized templates, branding, documentation, and improvements, excluding Customer Content and third-party material. Subject to payment and the agreement, the customer may use, edit, and share delivered work products for its business and the applicable project, including with authorized owners, contractors, subcontractors, project participants, and professional advisers.

General product feedback may be used without restriction or compensation. Project-specific corrections, accept/reject signals, and documents remain governed by Sections 6-8. GC Total may reuse generalized ideas, methods, know-how, and templates that do not disclose Customer Content or identify the customer, while the customer retains its rights in Customer Content and its customer-specific factual output.

11. Confidentiality and security

Each party will use the other’s nonpublic information only to perform or receive the service, protect it using reasonable care, and disclose it only to personnel and providers who need it and are bound by appropriate duties. Standard lawful-knowledge, public-information, independent-development, and third-party-source exceptions apply. A party legally compelled to disclose confidential information will, where permitted, give prompt notice and reasonable assistance so the other party may seek protection. These duties survive termination for three years, and for trade secrets as long as they remain protected by applicable law.

No system is guaranteed secure. Customer-specific security obligations belong in a signed order, DPA, or Data Handling Profile. Section 7 permits improvement use only for eligible, customer-authorized content subject to its exclusions and opt-out.

12. Suspension and termination

GC Total may suspend new processing for delinquent payment, material breach, security risk, suspected restricted data, unlawful use, or conduct threatening the service or another customer. Notice and a reasonable cure opportunity will be provided where practicable, except where immediate action is reasonably necessary.

Either party may terminate for uncured material breach after written notice. Post-termination access, return, retention, and deletion follow the order, Privacy and Data Notice, DPA, Data Handling Profile, and any Legal Hold.

13. Warranty disclaimer, liability, and indemnity

The service and outputs are provided on an “as available” basis and remain subject to the professional-review limitations in Section 2. To the extent permitted by law, GC Total disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, without disclaiming an express signed-order commitment.

To the extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, goodwill, business opportunities, or data, arising from the service, even if advised that such damages were possible. GC Total’s aggregate liability arising from or relating to the agreement will not exceed the greater of USD 1,000 or the fees paid or payable by the customer to GC Total during the 12 months before the event giving rise to the claim.

The exclusions and cap do not limit the customer’s payment obligations; liability that cannot lawfully be limited; or either party’s fraud, gross negligence, or willful misconduct. The customer will defend and indemnify GC Total from third-party claims arising from Customer Content, instructions, or use of the service that violates the agreement or infringes another person’s rights, except to the extent caused by GC Total. GC Total will promptly notify the customer and allow it to control the defense, subject to GC Total’s right to participate and to approve any settlement that admits fault or imposes a nonmonetary obligation on GC Total.

14. Governing law and disputes

Texas law governs without regard to conflict-of-law rules. The parties submit to exclusive jurisdiction and venue in the state and federal courts serving Travis County, Texas. There is no mandatory arbitration. Either party may seek urgent temporary, preliminary, or permanent injunctive relief when legally available.

15. Electronic communications and changes

The customer agrees to receive service, account, billing, legal, privacy, and security communications electronically and will keep designated addresses current. GC Total will send material-change notice through the account email and, where appropriate, the service or website. A change will not retroactively alter a signed order or DPA except as legally permitted and agreed.

16. Acceptance and general terms

These Terms bind a customer when an authorized representative accepts the displayed version through checkout, account creation, an order, or another affirmative acceptance flow. Mere use of a publicly accessible website page does not by itself accept paid-service terms.

Notices to GC Total must be sent to legal@gctotal.com or the legal mailing address shown on this page. GC Total may give notice to the customer’s designated account or billing email. Neither party may assign the agreement without the other’s consent, except in connection with a merger, reorganization, sale of substantially all assets, or to an affiliate that assumes the obligations. GC Total is not responsible for delay caused by events beyond its reasonable control.

If a provision is unenforceable, it will be enforced to the greatest extent permitted and the remaining provisions continue. A waiver must be explicit and does not waive a later breach. The agreement is the complete agreement on its subject and replaces earlier proposals and statements. The parties are independent contractors; neither may bind the other. Headings are for convenience. Electronic acceptance and signatures have the same effect as originals. Provisions that by their nature should survive, including payment, ownership, confidentiality, disclaimers, liability, indemnity, disputes, retention, and deletion, survive termination.